Orders and Support
Orders
We accept American Express, Discover, MasterCard, Visa, and wire payments. Payment terms will be outlined by your sales rep. All orders are billed in US Dollars.
If your order is shipping to California, New York, New Jersey, or Pennsylvania, we are required to collect sales tax.
Generally, shipping costs are quoted by your rep. Alternatively, clients can arrange their own logistics and pick up from our warehouse.
It is your responsibility to ensure that all ship-to address information is correct. This is particularly important if you have multiple destinations.
product
While we try our best to accommodate project timelines, production times depend on factors such as the product specs, volume, and budget. Discuss with your sales rep for the most accurate timing and availability.
Many of our products, including all brass pieces, have natural variations due to their hand-made nature and/or their unique material origin. Because of this, variations are to be expected and celebrated. Each item is unique and no two are exactly alike. Images on our websites and items displayed in our showrooms may vary from your actual piece. If natural variations are applicable to a product, we strive to provide details on each product’s page, so you are aware of its bespoke nature and what to expect.
Support
We offer a trade program for design professionals in the A+D community to access exclusive pricing. Discounts and terms are specific to each trade client. Connect with your local sales rep for all pricing.
We stand behind everything we design and manufacture. If any issues arise, please reach out to your sales rep, and we will do our best to resolve the issue and work with you to come up with a solution.
We recommend you follow our care guidelines found in our document below, for best practices on keeping your products and furniture in good condition.
Our goal is to provide accuracy in all prices, delivery rates and other information through your sales rep. All prices are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions.